1. Data controller
EMERALD LEGAL & MEDIA 86 COMPANY LIMITED is the controller for the processing described in this policy. Contact address: No. 26, Alley 2, Lane 850, Lang Street, Hanoi, Vietnam. Privacy request email: cskh@emerald.vn.
2. Scope
This policy applies to website visitors, enquiry submitters, prospective and current clients, partner representatives and individuals communicating with Emerald through official channels. It does not govern third-party websites or services linked from this site.
3. Data we may collect
Please do not submit sensitive personal data or another person’s data unless necessary and you have a lawful basis to provide it.
- Identity and contact data: name, organisation, role, phone number and email address.
- Service enquiry data: area of interest, indicative budget, timeline and message content.
- Basic technical data: IP address, device/browser type, access time, pages viewed and server-generated security logs.
- Cookie choices and a record of consent stored on your device.
- Other information you voluntarily provide during communications or contract performance.
4. Sources of data
We primarily receive data directly from you through forms, email, telephone, meetings or transaction records. Systems may automatically log limited technical data for secure operation. If we lawfully receive data from your organisation, a referring partner or a public source, we use it only for a compatible notified purpose.
5. Purposes and legal grounds
Depending on the activity, processing is based on your consent, steps required to enter into or perform a contract, legal obligations, or another ground permitted by Vietnamese law. Where consent applies, you may withdraw it; withdrawal does not affect processing lawfully carried out beforehand.
- Receive, verify and respond to consultation or quotation requests.
- Prepare, enter into and perform contracts and manage client or partner relationships.
- Operate, secure, troubleshoot and improve the website and services.
- Send marketing communications where you have consented; you may unsubscribe at any time.
- Meet accounting, tax, record-keeping and dispute obligations and lawful authority requests.
- Protect the rights, property and safety of Emerald, users and relevant third parties.
7. Retention
We retain data only as long as needed for the collection purpose, contract performance, request handling and legal compliance. Enquiries that do not lead to a transaction are periodically reviewed for deletion or anonymisation. Contract, accounting and dispute records may be retained for statutory periods or until relevant claims expire.
8. Data security
Emerald applies organisational and technical measures proportionate to risk, including access controls, account management, backups, transmission protection, incident monitoring and supplier confidentiality requirements. No system is completely secure; if an incident occurs, we will respond and meet applicable notification duties.
9. Your rights
To the extent provided by law, you may request information and access; consent or withdraw consent; correction, provision, deletion or restriction; object to processing; complain, report, bring proceedings, seek compensation and protect your lawful interests.
- Email cskh@emerald.vn with your name, contact details, request and relevant data.
- We may request reasonable information to verify your identity and authority before acting.
- A request may be limited or refused where the law requires or permits; we will explain where possible.
10. Children’s data
This business-focused website is not directed at children and we do not intentionally collect their data. If inappropriate collection is identified, we will verify, restrict processing and delete as required. A parent or guardian may contact us at the email above.
12. Changes and contact
We may update this policy when our services, providers or applicable law change. The new version and its date will appear here; material changes will be communicated appropriately. Send questions, complaints or personal-data requests to cskh@emerald.vn.